Refund & Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During holidays there is a potential delays due to a high volume of orders or postal service problems that are outside our control.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Always Free shipping on orders over $99.
Free local delivery is available for orders over $50 within 10 miles of zip code 30114.
We offer international shipping to most countries.
We use calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Timeline for international shipping is 10-21 day.Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bark & Beyond is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
UPS has limitations around shipping to P.O. Boxes. All orders to a P.O. Box will be shipped using USPS.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Last Updated: 11/26/2022