Refund & Shipping Policy

Shipping Policy

We strive to process and ship your orders as quickly as possible to ensure your satisfaction. Below are the details of our shipping timelines:

• Shirts, Bags, and Bandanas: These items are made to order and typically ship within 7-8 business days.

• Most of our other products ship within 3-5 business days.

• Orders placed during holidays or peak seasons may take slightly longer to process and ship.

• Free shipping is available for orders over $45 within the USA.

Once your order is shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking updates to reflect in the carrier’s system.

Exchange Policy

We want you and your pet to love your purchase! If you need to exchange an item, we’re happy to help.

• Exchanges must be requested within 3 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Customers are responsible for return shipping costs for the exchanged item.
• Once we receive your return, we will process the exchange and ship out the new item.

Refund Policy

Your satisfaction is important to us, and we’re here to help if there are any issues with your order. Below is our refund policy:

• Eligibility for Refunds:

  • Refunds or replacements are available for defective, damaged, or incorrect items.

  • To initiate a refund or replacement, please contact us within 3 days of receiving your order.

  • Items must be unused and in their original packaging.

• Non-Refundable Items:

  • Due to their made-to-order nature, shirts, bags, and bandanas are non-refundable unless they arrive defective or damaged.

• Refund Process:

  • To request a refund, please email us at info@barkandbeyondsupply.com with your order number and photos of the item(s) if applicable.

  • Once your refund is approved, it will be processed within 3-5 business days, and the amount will be credited to your original payment method.

Additional Information

If you have any questions or concerns regarding your order, please don’t hesitate to contact us at info@barkandbeyondsupply.com. We are here to assist you!